Customer Satisfaction Survey

We would be very glad if you could take a few minutes to complete this questionnaire. Thank you for your time and assistance.

Customer Information

General Evaluation

  Excellent Good Average Fair Poor
Kindly give your feedback about ESITAS brand image.
How do you find ESITAS's stability and reliability?
Does ESITAS meet your expectations about mutual communication, accessibility and general aproachs?
Are you satisfied with a customer being of ESITAS?

Products

  Excellent Good Average Fair Poor
Is the quality of products meeting with your expectations?
How do you think about the products' technical and functional characteristics according to customer request?
Does the variety of products meet your requests?
Please give us feedback about packaging conditions.

Marketing and Sales

  Excellent Good Average Fair Poor
How do you find ESITAS's Sales policy?
Do you think product promotion/advertising tools at a sufficent level (technical document,catalogue,website, etc.)?
What do you think about our aproach to customer orientation and intimacy?
Please indicate your satisfaction about order intake and confirmation ?

Technical Services

  Excellent Good Average Fair Poor
Please indicate your satisfaction on problem-solving skills.
Ability to offer new and/or alternative products or solutions.
Responsiveness and ability to resolve complaints and reject reports.

Logistic/Accountant/Shipment

  Excellent Good Average Fair Poor
Please indicate your satisfaction about on time deliveries and correct quantities of deliveries.
How do you think about damaged goods refund system and submission time?
Are the invoices issued accurately?
Please give us feedback about our performance on reconciliations.